Privacy Policy

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Privacy Policy

 How we use your information: Aplomb Ltd. 

Our contact details 

Name: Aplomb Translations 

Address: 9 Staple Inn, London WC1V 7QH 

Phone Number: 02078319444 

E-mail: aplomb@aplombtranslations.com 

www.aplombtranslations.com 

The type of personal information we collect 

We currently collect and process the following information: 

  • Personal identifiers, contacts and characteristics (for example, nameand contact details)
  • Your professional sector (where you undertake for us to work for you,we use this information to ensure we choose qualified specialists inyour field to address work matters placed by you or your team).
  • Financial information (for example, bank details to arrange forpayments or refunds).
  • Contractual Information you have signed with us (for example,confidentiality agreements, subcontractor agreements, interpretingcontracts).

 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • Personal identification (for example, name and contact details).
  • Professional title or position for ID verification.
  • Your work sector (for example, we use information from you to assignappropriate specialist linguists to your work).
  • Financial information (for example, bank details to arrange payments).
  • •Contractual Information you have signed (for example, confidentialityagreements, subcontractor agreements, interpreting contracts tocomply with regulations and employment policies).

 

We also receive personal information indirectly, from the following sources in the following scenarios: 

  • Your ID is verified by the bank (for example, for payment reasons).
  • We also use the information you have shared on professional bodywebsites to check your sector (for instance, if you connect with us onLinkedIn, or to check on a company website, your new address if youhave moved firms).
  • We may also contact you via professional body websites where youhave listed your details for work purposes.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Aplomb at aplomb@aplombtranslations.com. 

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(f) We have a legitimate interest. 

Where you consent (through signing an agreement with us) we process your personal data (including sensitive data) which has been or is in the future obtained by the Company and it may be held and processed by any Group Company (and where necessary its agents or appointed third parties) either by computer or manually for any purpose relating to the administration, management and operation of carrying out the work which you entrust to us, or in relation to the Company’s legal obligations or business needs. This means we may use information you share with us, or information that we collect from professional bodies where you are listed for work purposes where we have a legitimate interest. 

We do not share or sell your information to other companies for profit. We do share your information with third parties, to carry out our contractual obligations to you, for example, we share your financial information with our accountants for processing payments. We also share your information with any relevant body should you request us to (for example, if you ask us for a reference). We will not share your information without your consent (for example, we will not include your name as reference in a tender application without your consent). You may withdraw your consent for us to use your information at any time by contacting us at aplomb@aplombtranslations.com. 

How we store your personal information 

Your information is securely stored on our secure server. 

We keep your personal, financial and contractual information for the time you are working with us and for 7 years (or more if legally required to do so), after you inform us that you wish to stop working with us. We will then dispose of your information by deleting your data from our database and contact lists. 

We delete your contact details from our active client database as soon as you inform us that you no longer wish to work with us. Financial and contractual records are kept separately and securely and these will be held in compliance with accounting practice laws and regulations and then deleted. 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at aplomb@aplombtranslations.com or telephone us at 02078319444, if you wish to make a request.

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at aplomb@aplombtranslations.com. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk